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Customer Service Advisor - Travel

  • Permanent
  • Calcot, Berkshire, England
  • £28000

Are you a Customer Service Advisor with experience working in the travel sector? Do you have basic legal knowledge and experience dealing with disputes? CV Screen may have the role for you!

You must have experience working for a travel company to be considered for this role.

Role Overview
A Customer Service Advisor is required for a travel company, located near Reading. A salary of up to £28,000 is offered, depending on experience.

You will play a key role in the customer service department, reporting to the Customer Service Manager. You will investigate and respond to customer service disputes. You will investigate cases always considering the type of booking, gathering all evidence and the code of practise.

For this role it is essential that you have experience in the travel industry. You will need basic legal knowledge as you may occasionally need to attend court.

CV Screen is recruiting for a leading travel company located in Reading.

Skills Required
The Customer Service Advisor will ideally have the following experience:

-          Experience working in the travel industry is essential
-          Basic legal knowledge
-          Excellent time management and ability to meet deadlines
-          Excellent customer service skills and experience

Located near Reading
Commute from Aldermaston, Basingstoke and Newbury

Salary / Benefits
Up to £28,000 + benefits

-          21 days holiday plus bank holidays
-          Regular staff events
-          Free parking
-          Discounted personal travel

To Apply
Please email your CV through Kate Lomax in strict confidence or call Kate on 01494 541878 to discuss the role in more detail.

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Kate Lomax