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Desktop Support Engineer Job Description


Job Overview
To provide desktop support to internal staff, assisting them with day-to-day problems that they encounter whilst using the desktop hardware and software.

Duties and Responsibilities
- To provide 1st and 2nd desktop support; answering support queries
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
- Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
- To allocate more complex support issues to the IT Manager

Skills / Attributes Required
- Relevant Desktop Support experience within a commercial environment
- Good knowledge of Windows 2003 / 2008 Server
- Strong knowledge of Windows XP / Vista / Windows 7
- A thorough knowledge of MS Office Suite
- Excellent telephone manner and good communication skills
- Knowledge of Backup Exec is desirable
- Microsoft Certification (MCP or MCSA) is desirable

Typical Salary Range: £24,000 to £30,000