To provide desktop support to internal staff, assisting them with day-to-day problems that they encounter whilst using the desktop hardware and software.
Duties and Responsibilities
To provide 1st and 2nd desktop support; answering support queries
To take ownership of user problems and be proactive when dealing with user issues
To log all calls on the call logging system
Respond to enquiries from staff and help them resolve any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of Computer equipment by providing necessary training and advice
Administer Hardware maintenance for all desktop IT equipment
Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
To allocate more complex support issues to the IT Manager
Skills / Attributes Required
Relevant Desktop Support experience within a commercial environment
Good knowledge of Windows 2003 / 2008 Server
Strong knowledge of Windows XP / Vista / Windows 7
A thorough knowledge of MS Office Suite
Excellent telephone manner and good communication skills
Knowledge of Backup Exec is desirable
Microsoft Certification (MCP or MCSA) is desirable
